Faculty Resources

Online Services

What should I do about e-mail spam

You may start to receive unwanted junk mail, which is known as spam.

These messages are often advertisements for adult-oriented web sites, various get-rich-quick schemes, and other products and services for which you have no interest. The senders of these e-mails often go to great lengths to hide their identities, so the return address that appears on the message is seldom a legitimate e-mail address. These emails often contain a paragraph at the bottom of the e-mail inviting you to click on a specific link to remove your name from their mailing lists. You should never click on these links!

In most cases, the only thing that you accomplish by clicking on that link is to confirm to the sender that yours is an actual, functioning e-mail address. This invites more spam, not less.

Cape Cod Community College uses several techniques to combat spam. These tools are very effective in addressing the spam issue, but the College receives approximately 3 million e-mails each year and over 2 million are spam. The Office of Information Technology makes every attempt to stop spam from going to your inbox and false positives incorrectly identifying a legitimate e-mail as SPAM; however, this is a balancing act and a constant battle goes on with no end in sight. Expect the occasional spam e-mail to make it into your e-mail inbox.

Wi-Fi

Wi-Fi (secure wireless internet) is available in all buildings of the main campus, the Hyannis Center, and the Plymouth Airport Center.

Main Campus & the Plymouth Airport Center

  • Students/Faculty/Staff: Use your My4Cs username & password to access the secure CCCC_WiFi network. Open a web browser and use the Agree button.
  • Guests: Main campus guests may access the open Public_WiFi network (no password required). Plymouth guests, ask the receptionist how to access CCCC-Plymouth-Guest.

Hyannis Center: Ask the receptionist for the secure CCCCHYA password.

How do I log into Jenzabar?

  • Select the Jenzabar icon from your desktop, or from the Start menu/All Programs/JenzabarEX.
  • Enter your Jenzabar username and Jenzabar password. This may be the same as your domain username and password, but this may not always be the case.

How do I change my password in Jenzabar?

  • Select the Jenzabar icon from your desktop, or from the Start menu/All Programs/JenzabarEX.
  • From the Tools pull-down menu, select Change User Password
  • Enter your Jenzabar username and Jenzabar password. This may be the same as your domain username and password, but this may not always be the case.

How do I use presentation rooms/SMART classrooms?

If you have never used one of these rooms it is highly recommended that you contact the Help Desk and arrange a demonstration before you conduct your first class.

Please note: Keep chalk away from the podium. The dust is detrimental to the electronics and may cause permanent damage. Do not use pens, pencils, or other objects on the podium screens. Use only the stylus supplied with (and attached to) the screens.

Do I need a mobile media cart (mongo cart)?

The expansion of fixed display systems throughout the campus should reduce, if not eliminate, the need for Mobile Media Carts. It is recommended your class be conducted in a room that has the appropriate technology rather than trying to move the technology you need to an inappropriate room. To request a Mobile Media Cart (nicknamed Mongo Carts) contact the Help Desk at x4004. There is a 24 hour advanced notice required for all equipment delivery.

To use the cart, ensure the power cord is plugged into the wall outlet. Check to see that the InFocus projector and the PC are turned on. Then plug the CAT5 cable with the RJ45 connector into the network port on the wall jack. (The RJ45 connector looks like a large telephone plug.)

To use the computer on the cart, use the wireless keyboard and mouse to control the PC. Remember that the computers on these carts all have a program called Deep Freeze that will clean the system after every restart. If you load software, it will be deleted after the computer is shut down. If the software requires a restart to run properly, it will be removed before the restart completes.

To shut down the PC, first close down any application software you are running. Then click Start and then Shut down. In the next box, select Shut Down and OK. Finally, turn off the projector. Turning off the projector when finished will save wear and tear on the lamp.

To use the VCR on the cart, shift the computer from PC to VCR by pressing Video on the InFocus Remote. Then insert a cassette into the VCR. Use the volume controls on the white speaker that is on the top of the cart to adjust sound.

How do I get audiovisual equipment?

To request audio-visual equipment for classroom use, please contact the Help Desk at x4004. There is a 24 hour advanced notice required for all equipment delivery. Equipment will be delivered to classrooms, but instructors must pick up the media (videotapes, recordings, etc.) themselves from the Instructional Media Services office, on the first floor of the Wilkins Library, room 102.

Questions?

Help Desk
Location Lorusso Open Computer Lab, room 116
Hours Monday–Thursday: 7:30am–10:00pm
Friday: 7:30am–6:00pm
Saturday & Sunday: 8:00am–4:30pm
Phone 774.330.4004
E-mail helpdesk@capecod.edu